Refund & Cancellation Policy

1. Cancelling a plan

• You can cancel at any time, yourself, from Profile → Plans → Cancel in the app. No email or call is needed.
• After cancelling, your plan and its features stay active until the end of the billing period you have already paid for. You will not be charged again, and the autopay mandate is cancelled with Razorpay.
• Credits already in your account remain usable after the plan ends.
• If you cannot reach the app, email info@noctura.app from your account's email address and we will cancel the plan for you within 2 working days.

2. When we refund a payment

We give a full refund of a payment when:

• You were charged twice for the same plan and period, or charged an amount different from the price shown at checkout.
• You were charged after cancelling your plan.
• A renewal you did not intend: you ask within 7 days of the renewal charge and have not used any of the credits that renewal added.
• The service failed you: a technical fault on our side kept you from using the paid plan, and we could not fix it.

Outside these cases, a subscription payment is not refundable once the month's credits have been added to your account, because the service has been delivered. Cancelling stops future payments (section 1).

3. Automatic credit refunds

If an action in the app fails before it produces any result (for example, an exploration that finds no cards, or a connection that drops), the credits it used are returned to your balance automatically. You do not need to ask.

4. How to request a refund

Email info@noctura.app from your account's email address with the date and amount of the payment and, if you have it, the Razorpay payment ID from your receipt. We reply within 2 working days.

5. How long a refund takes

• Once a refund is approved, we start it through Razorpay within 2 working days.
• The money goes back to the original payment method (card, UPI or bank account). It usually reaches you within 5–7 working days, depending on your bank.
• Credits added by a refunded payment are removed from your account.

6. Plan changes

• Upgrade: the new plan starts at once and its first payment is taken then; the old plan ends, and the credits you already have stay in your account.
• Downgrade: the new plan starts when the current paid period ends, so you are not charged twice for the same period.

7. Delivery

Noctura is delivered online; there are no physical goods and nothing is shipped. Your plan's features and credits are available in your account as soon as payment succeeds.

Contact

Questions about payments, cancellations or refunds: info@noctura.app.